This profile is somehow advanced and uses a different type of tunnel. It is available only for a subset of the Operating Systems (in particular, Windows from version 8 and above). It is based on the TTLS-MSCHAPv2 protocols.
If you encounter problems, then you can obtain direct assistance from you home organisation at:
Elettra Standard (TTLS-MSCHAPv2) eduroam@elettra.eu elettra.eu/activities/it-service/eduroam.html